For my PhD research I studied several large software product development organizations to get a better understanding flow and impediments. Flow-based development is a rich and growing field with many concepts; the specific focus for this study is impediments to flow. This study takes the perspective that organizations are complex adaptive systems. This research uses sensemaking to get a richer, more-informed understanding of flow, impediments, and the context and culture of the organizations that are experiencing impediments to flow. The organizations that are part of this study are all large software product development organizations. The focus of this study, then, narrows to managing impediments to flow in large software product development organizations, using a sensemaking and complexity perspective.
More details, including a link to my thesis, can be found here.
This is the abstract from a paper I wrote about my experiences using sensemaking in large-scale transformation efforts. I presented this at the 49th Hawaii International Conference on System Sciences (HICSS 2016). The final paper is available as part of the HICSS proceedings. A pre-print is available here.
For organizations undergoing agile and lean transformation, it can be difficult to get meaningful, actionable insights into progress and impediments. Teams and organizations are best understood as complex adaptive human systems. Understanding what is happening in such systems requires approaches grounded in the complexity sciences and social sciences. This paper describes an approach using complexity science and sensemaking that helps an organization understand its culture, how it is progressing with its strategic initiatives, and the types of impediments that are holding it back. It provides a means of qualitative and quantitative analysis that helps teams and organizations improve. This paper also correlates the experiences of the people in the organization to its goals of being a more agile organization.