Sensemaking in Organizations: Creating a practical process that leverages Cynefin and sensemaking

The Cynefin sensemaking framework (created by Dave Snowden of Cognitive Edge) has grown in popularity in the agile community in recent years. Used to its full potential, sensemaking and the Cynefin framework are powerful and effective approaches to informing action in complex, dynamic, and uncertain situations. Tony Quinlan and I led a workshop session at the XP2020 conference where we introduced a practical, effective approach based on our work applying complexity techniques in large global technology organisations.

The slides from our workshop are available here. This workshop is based on years of experience with dozens of sensemaking projects. We covered the fundamentals of using micronarrative-based sensemaking and the Cynefin framework to foster transformation, resilience, and agility. This session focused on use of sensemkaing to support transformations. We covered sensemaking in organizaitons, the Cynefin framework, how to determine appropriate action in a given context, how to design experiments for navigating complex situations, how to tailor a sensemaking framework for a particular purpose, and how to integrate sensemaking into your organizaiton.

Improving Flow in Large Software Product Development Organizations: A sensemaking and complex adaptive systems perspective

For my PhD research I studied several large software product development organizations to get a better understanding flow and impediments. Flow-based development is a rich and growing field with many concepts; the specific focus for this study is impediments to flow. This study takes the perspective that organizations are complex adaptive systems. This research uses sensemaking to get a richer, more-informed understanding of flow, impediments, and the context and culture of the organizations that are experiencing impediments to flow. The organizations that are part of this study are all large software product development organizations. The focus of this study, then, narrows to managing impediments to flow in large software product development organizations, using a sensemaking and complexity perspective.

More details, including a link to my thesis, can be found here.