For my PhD research I studied several large software product development organizations to get a better understanding flow and impediments. Flow-based development is a rich and growing field with many concepts; the specific focus for this study is impediments to flow. This study takes the perspective that organizations are complex adaptive systems. This research uses sensemaking to get a richer, more-informed understanding of flow, impediments, and the context and culture of the organizations that are experiencing impediments to flow. The organizations that are part of this study are all large software product development organizations. The focus of this study, then, narrows to managing impediments to flow in large software product development organizations, using a sensemaking and complexity perspective.
More details, including a link to my thesis, can be found here.
This is the abstract from a paper I wrote about my experiences using sensemaking in large-scale transformation efforts. I presented this at the 49th Hawaii International Conference on System Sciences (HICSS 2016). The final paper is available as part of the HICSS proceedings. A pre-print is available here.
For organizations undergoing agile and lean transformation, it can be difficult to get meaningful, actionable insights into progress and impediments. Teams and organizations are best understood as complex adaptive human systems. Understanding what is happening in such systems requires approaches grounded in the complexity sciences and social sciences. This paper describes an approach using complexity science and sensemaking that helps an organization understand its culture, how it is progressing with its strategic initiatives, and the types of impediments that are holding it back. It provides a means of qualitative and quantitative analysis that helps teams and organizations improve. This paper also correlates the experiences of the people in the organization to its goals of being a more agile organization.
This is the abstract and summary of lessons learned from an experience report I wrote and presented at the Agile 2015 conference in Washington DC. The full paper is available here. Among other things, the paper talks about using A3 problem solving, Cynefin, and the Containers, Differences, Exchanges model from Human Systems Dynamics in the context of portfolio management in large organizations.
Working in a multi-team, multi-program, multi-product environment brings several challenges. One of those is providing a smooth flow of work to teams, and incorporating their feedback, while staying responsive to the needs of the business in a changing environment. Managing the portfolio backlog is a critical piece of the solution. This Experience Report documents several years’ experience working in such environments. The focus of this Experience Report is specifically on managing the portfolio backlog, not the full scope of what could be considered under a portfolio management strategy and implementation. We have found that getting the portfolio backlog management strategy right is a key element in the success of the overall portfolio management approach.
Summary of Lessons Learned
This section summarizes some of the key lessons learned in managing portfolio backlogs. Some general lessons related to solving problems in organizations include:
- Understanding the nature of the problem helps us to take appropriate action to solve the problem. The Cynefin framework helps with this.
- Make sure you are solving actual problems and causes, not just symptoms. A3 problem solving helps with this.
- Understand how to create a balance between agility, self-organization and coherence. HSD and the CDE model helps with this.
- Focus on the end-to-end flow of value through your organization, and on actively removing anything that impedes the flow of work. Lean thinking helps with this.
- Understand what success and failure could look like before running your experiments. This will help you pay beselective about the patterns you pay attention to.
Some specific lessons related to managing portfolio backlogs in large organizations include:
- Define the focus of your portfolio. In general, it is good practice to base the portfolio structure on your product line rather than organization structure. The former is what your customers care about; the latter more temporal.
- Understand what content goes on the portfolio backlog. Define different types of items, e.g., features, initiatives, architecture items, etc.
- Focus on the flow of work from portfolio to teams. The portfolio backlog management approach is an enabler of flow. Define policies for centralized portfolio-level decisions and localized program- and team-level decisions.
- Set up a portfolio backlog management meeting at a regular cadence with the right participants. Create a Definition of Ready for portfolio items. Focus the meeting on feedback from the development teams, and on moving portfolio backlog items to a ‘ready’ state. Do not let it become a status or strategy planning meeting.
- Create conditions that encourage a strong relationship between product managers, engineering leaders and architects. Together they bring multiple important perspectives to creating the portfolio backlog items. Consider also adding user experience design leaders to this mix, depending on the nature of your products.
Finally, this is a process of continuous experimentation and improvement. While some things can ultimately be moved to the obvious domain of best practices, or the complicated domain of good practices, we still operate within an ever-changing and complex environment that requires continuous awareness, experimentation, learning and adaptation. We continue to experiment and make improvements.